Cardless Improves Credit Card Fraud Monitoring & Compliance with No-Code Platform
Cardless is a digital-first financial platform that allows users to earn and track rewards from their favorite brands through their seamless app. Upon approval, they issue virtual cards for immediate online use and automatically send a physical card for free.
Cardless Improves Credit Card Fraud Monitoring & Compliance with No-Code Platform
Cardless is a digital-first financial platform that allows users to earn and track rewards from their favorite brands through their seamless app. Upon approval, they issue virtual cards for immediate online use and automatically send a physical card for free.
Use Cases
- Customer Onboarding
- Case Management
- San Francisco, CA
- Card Issuing
Challenge
Solution
Effectiv’s AI-powered fraud and compliance platform delivered exceptional configurability, and self-service at an affordable price. Cardless partnered with Effectiv to bolster its risk team, minimize dependence on its engineering team, and prioritize customer success.
As Jason puts it, “The Effectiv solution is great in terms of configurability and self-service. Choosing a new platform is a big undertaking and commitment and Effectiv’s solution takes us forward and allows the risk team to be as much self-service as possible.”
“The most exciting aspect for our team is related to our risk, credit and fraud policies and that we are able to do a lot by ourselves without involving our Engineering team as a result of partnering with Effectiv.”
- Jason Sun, Director of Risk
Result
Moving forward, Cardless will track improved performance levels around approval rates by channel and product, as well as decreasing the average time it takes to review cases manually.
Jason shared this for others thinking about exploring an alternative fraud prevention solution, “Effectiv’s solution is an excellent option for teams with technical capabilities who know what they want and have the capacity to configure the solution without engineering team assistance.”
During implementation, the ease of communicating with Effectiv – even over Slack – was greatly appreciated and is something their previous vendor would not do. “The sandbox and production certification went very well. Other vendor integrations were challenges, but “Effectiv’s willingness to help and responsiveness during the implementation process was superior.”
